Shipping policy

Delivery Time We currently ship all orders directly from our fulfilment partner, which means delivery typically takes 12–20 business days from the date of dispatch. We know that's longer than you might be used to, and we appreciate your patience — it's the tradeoff that allows us to offer Velto at the price point we do.

Tracking Every order comes with full tracking so you can monitor your Velto from dispatch to doorstep. You'll receive your tracking information via email once your order has shipped.

RETURNS

Your satisfaction is our top priority. We believe so strongly in the quality of our Kayuso Quick Defroster giving you 30 days to return your product if you want to for any reason.

Just get in touch through the contact page and we'll process the return for you. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Questions? If you have any concerns about your order, get in touch at veltokit@gmail.com and we'll get back to you within 24 hours.